Frequently asked questions
About our coffee
Where does the coffee you roast come from?
Where does the coffee you roast come from?
Our coffee comes from sustainable farms, carefully selected from various producing regions. We visit at least two different origins each year, where we get to know the farmers personally and see first-hand the processing methods. This way, we ensure that each batch meets our quality and traceability standards.
What does it mean to be "direct trade"?
What does it mean to be "direct trade"?
"Direct trade" means that we purchase coffee directly from farmers, without intermediaries. This ensures a fair price for producers, full traceability and a better purchase cost, which we reflect in the final price for customers.
What types of coffee do you roast and who does the roasting?
What types of coffee do you roast and who does the roasting?
We roast only 100% Arabica specialty coffee, in small batches, using state-of-the-art Loring roasters, recognized worldwide for their efficiency and consistency. The process is managed by our team of specialists, two of whom are Q Arabica Grader certified — an international recognition of expertise in assessing coffee quality.
How fresh is the coffee you deliver?
How fresh is the coffee you deliver?
We roast daily, and the coffee shipped to you is usually no more than 7 days old after roasting, so you can enjoy its flavors in optimal form.
What origin do you recommend if I like sweeter / more intense / fruitier coffee?
What origin do you recommend if I like sweeter / more intense / fruitier coffee?
We have a wide range of origins: Brazil, Colombia, Costa Rica, Ethiopia, Guatemala and Burundi, as well as blends between them.
The taste of the prepared coffee differs depending on the origin, processing method, roasting profile and preparation method. In general:
- Sweet and balanced → Brazil, Colombia, Costa Rica
- Intense, with a rich body and notes of chocolate or nuts → Brazil, Guatemala, Burundi
- Fruity and floral, with pleasant acidity → Ethiopia, Costa Rica, Colombia
Each origin has a unique profile — you can discover them on the website, in the description of each coffee.
Are the notes on the packaging flavorings added to the coffee?
Are the notes on the packaging flavorings added to the coffee?
No, our coffee does not contain artificial flavors or additives. The tasting notes mentioned on the website and on the packaging — such as chocolate, red fruit, caramel or floral — are natural characteristics of the coffee, determined by the variety, origin, processing method and roast profile.
These notes are identified by our certified specialists, following cupping sessions, the standard sensory evaluation process of specialty coffee.
We also have coffees naturally infused with fruit (such as raspberries or other fruits produced by our partner farmers). These do not contain artificial flavors and are clearly marked on the website under the "Processing Methods" filter, so you can easily identify them.
Orders and delivery
How long does it take for my order to be processed and delivered?
How long does it take for my order to be processed and delivered?
We process orders within 2–4 business days, depending on workload. On the first business day after the weekend, we process all orders received on holidays. Delivery in Romania is then made in approximately 24–48 hours, depending on the courier and location.
Do you also deliver outside Romania?
Do you also deliver outside Romania?
Yes, we also deliver internationally, to the following countries: Germany, Austria, Italy, Belgium, Denmark, Estonia, Latvia, Lithuania, Luxembourg, Netherlands, Spain, France. Shipping can be done in a single package, with a maximum weight of 31.5 kg.
What is the cost of transportation?
What is the cost of transportation?
Shipping is free in Romania for orders over 200 lei. For orders under this amount, the cost is displayed at checkout. Shipping costs for orders outside Romania are automatically calculated and displayed at checkout, before payment.
Can I pick up the order in person?
Can I pick up the order in person?
Yes, you can pick up your order in person only if it was paid for online, from the Dropshot cafe in Bucharest, Bd. Iuliu Maniu 7.
How can I track my order?
How can I track my order?
After the package is shipped, you will receive a tracking link by email from the courier company to track the delivery status in real time.
Returns and issues
Can I return the coffee?
Can I return the coffee?
For hygiene and food safety reasons, we cannot accept returns for coffee packages.
I received the wrong or damaged order. What do I do?
I received the wrong or damaged order. What do I do?
Write to us at hello@dropshot.coffee within 48 hours of receiving the package and we will replace the product at no additional cost.
About preparation and recommendations
Is the coffee suitable for espresso / filter / pot?
Is the coffee suitable for espresso / filter / pot?
Yes! You can choose the type of grind you want before adding the product to your cart, except for the Pearls range, which are only available in grain form. You can also use the filters on the website “Preparation Methods”.
How do I properly store coffee at home?
How do I properly store coffee at home?
Store it in an airtight container in a cool, dry place, away from direct light and strong odors. If you don't have an airtight container, you can reuse the bag the coffee comes in, as long as you remove the air through the one-way valve by gently pressing after you've zipped the bag.
Why does my coffee taste different from one order to another?
Why does my coffee taste different from one order to another?
Specialty coffee is a natural product. The flavor may vary slightly depending on the harvest, growing conditions, and roast profile chosen for that batch, but we promise to always maintain our standards of quality and freshness.
Payments and subscriptions
What payment methods do you accept?
What payment methods do you accept?
You can pay online with your card or cash on delivery.
Do you have coffee subscriptions?
Do you have coffee subscriptions?
Yes! You can choose a personalized monthly subscription, through which you receive your favorite coffee directly to your home, freshly roasted.
Why does my coffee taste different from one order to another?
Why does my coffee taste different from one order to another?
Specialty coffee is a natural product. The flavor may vary slightly depending on the harvest, growing conditions, and roast profile chosen for that batch, but we promise to always maintain our standards of quality and freshness.
