Return policy

RETURN POLICY

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return the product to us for a full refund or exchange. Please review our return policy below.

DropShot coffee shop is subject to the Return Order GEO 34/2014.

RETURN PROCESS

Before starting the return process, please contact us using the phone number 0722 262 005 or by email at hello@dropshot.coffee , with the subject "RETURN", informing us in detail about the situation. We will discuss this with you and then we will start the whole process. If you want to return an order or a product, you know that it is very simple at Dropshot Coffee. You have two ways to do this: pickup by courier or direct delivery to Dropshot Rostogol. Both forms require filling out a return form in advance.

All returns must be sent with the date of posting within 14 days of the date of purchase. All returned products must be in new and unused condition, with all original labels and tags attached. Any problem must be reported within 24 hours of receiving the products. We assure you of all our support and all the courtesy to be completely satisfied with the purchase made. Only non-food products (such as equipment) that have not been used or used in any way (except for the right of withdrawal provided for in articles 9 to 15 regarding distance contracts and contracts outside commercial premises can be returned), the following: "sealed products that cannot be returned for health or hygiene reasons because they have been unsealed by the consumer"); Food products cannot be returned, according to the law: Government Ordinance 34/2014, the return of products does not apply to the sale of food products, beverages or products commonly used in the household, delivered by the trader to the consumer's home, residence or workplace.

repayment

After receiving your return and inspecting the condition of the product, we will process your return. Please allow at least 3 days from receipt of the product to process your return. Returned products must be accompanied by proof of payment, along with all accessories; Shipping with returned products is paid by the customer.